REGULATIONS OF HIGH LIFE APARTS

1. SERVICE PROVIDER DETAILS

Trade name: High Life Aparts

Company: FRU Concept Wojciech Łapka Address: Aleja "Solidarności" 153/108, 00-877 Warsaw, Poland

NIP: 5542516607

REGON: 141021790

Phone: +48 500 330 807

E-mail: Kontakt@HighLifeAparts.com

2. GENERAL TERMS OF SERVICE

High Life Aparts provides short-term rental services, offering accommodation in comfortable conditions.
Check-in is self-service using access codes sent to Guests prior to arrival.
Making a reservation is equivalent to accepting these regulations.

3. RESERVATION AND PAYMENT

Reservations can be made via the website, by phone, by email, or through booking platforms.
A reservation is confirmed only after 100% prepayment for the stay.
The property accepts payments by card and online via T-Pay and Przelewy24.
The cancellation policy follows the terms specified at the time of booking.
VAT invoices are issued upon request – the request must be made no later than before check-out.

4. ACCESS CODES AND CHECK-IN

Access codes are active from 2:00 PM on the day of arrival until 12:00 PM (noon) on the day of departure.
The code must be entered into the reader located at the apartment door.
Do not allow access to individuals claiming to be cleaning staff – the cleaning service has its own access codes.

5. CHECK-OUT AND DEPARTURE

Guests must leave the apartment by 12:00 PM (noon) on the check-out day.
Staying in the apartment after 12:00 PM without extending the reservation will result in a charge equal to the daily rate.
Before check-out, Guests must leave the apartment in a generally tidy condition.

6. NUMBER OF GUESTS AND PRICES

Stay prices depend on the booking date and the number of Guests declared in the system.
It is prohibited to exceed the number of Guests specified in the reservation.
Violating this rule will result in a fine of PLN 500 per additional person per night.
Common areas of the building are monitored by CCTV cameras.

7. NO SMOKING POLICY

Smoking is strictly prohibited inside the apartment (including cigarettes, e-cigarettes, and IQOS devices).
Violating this rule will result in a fine of PLN 400.

8. QUIET HOURS AND NO PARTIES POLICY

9. INTERNET AND EQUIPMENT

Free WiFi internet is available to all Guests.
The apartment is equipped with a smart control system (tablet-controlled lighting, blinds, and air conditioning).
Modifying the apartment's telecommunication or IT systems is strictly prohibited. Violating this rule will result in a fine of PLN 1,000.

10. HEATING AND AIR CONDITIONING

The apartment is equipped with air conditioning and underfloor heating.
Opening windows while the air conditioning or heating system is running is prohibited.

11. CLEANING AND BED LINEN

The apartment is cleaned after Guests check out.
Additional cleaning and replacement of towels or bed linen are available upon request for an additional fee.

12. PARKING ACCESS

Parking space reservation is required in advance.
Parking is available for an additional fee according to the current price list.
Guests must follow all parking regulations.

13. GUEST LIABILITY

Guests are responsible for any damages caused to the apartment during their stay.
In the event of damage, the Guest will be charged for the repair costs.
The minimum charge for additional cleaning is PLN 250.

14. SECURITY AND MONITORING

CCTV monitoring is installed in the common areas of the building.
The apartment is equipped with smoke detectors, flood sensors, and a fire extinguisher.
There are no cameras or recording devices inside the apartment.

15. COMPLAINT PROCEDURE

Complaints should be submitted via email to Kontakt@HighLifeAparts.com or by phone at +48 500 330 807.
Complaints will be processed within 14 business days.
A complaint submission must include:

If the complaint is approved, the Guest may receive a partial or full refund.

16. FINAL PROVISIONS

High Life Aparts reserves the right to refuse service to individuals who violate these regulations.
The regulations apply from the moment the reservation is made.
Any matters not covered by these regulations will be governed by the Civil Code.

Thank you for following the rules, and we wish you a pleasant stay!

Kontakt